Data Privacy Policy

1. Introduction

soliddatahubae Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services. As a company registered in Ireland, we comply with the General Data Protection Regulation (GDPR) and Irish data protection laws.

2. Data Controller Information

The data controller for your personal information is:

• Company: soliddatahubae Ltd
• Registration Number: CRO253614
• VAT Number: IE2596748T
• Address: 87 Dawson Street, Limerick, V25 7833, Ireland
• Email: privacy@soliddatahubae.pro
• Phone: +353 618843516

3. Data We Collect

We collect different types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website and services.

Information You Provide Directly:

• Contact information (name, email address, phone number)
• Organisation details and professional information
• Communication preferences and inquiry details
• Feedback and correspondence with our team

Information Collected Automatically:

• Website usage data and analytics information
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the data we collect for legitimate business purposes and in accordance with the legal basis for processing under GDPR. How we use your information includes providing our services, communicating with you, and improving our website and offerings.

Service Provision:

• Responding to inquiries and providing consultancy services
• Delivering learning platform analysis and recommendations
• Processing and fulfilling service requests
• Providing customer support and technical assistance

Communication:

• Sending service-related communications and updates
• Responding to your questions and requests
• Providing information about our services (with consent)

Legal Basis for Processing:

• Contract performance: To provide services you have requested
• Legitimate interests: To improve our services and website functionality
• Consent: For marketing communications and certain cookies
• Legal obligation: To comply with applicable laws and regulations

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Consent: With your explicit consent for specific purposes

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are based on the type of information and the purpose for processing.

• Contact inquiries: Retained for up to 3 years after last contact
• Service records: Retained for up to 7 years for business and legal compliance
• Website analytics: Retained for up to 26 months
• Marketing communications: Until you withdraw consent or unsubscribe

8. Your Rights

Under GDPR and Irish data protection law, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@soliddatahubae.pro or +353 618843516.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

10. International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data processing practices, please contact us:

14. Supervisory Authority

If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with the Irish Data Protection Commission: